Privacy Policy

At EITRAM, we respect your privacy and want you to understand how your information is handled when you visit our website or place an order.

This Privacy Policy explains what information EITRAM may collect, how it is used, and the circumstances in which it may be shared with service providers necessary to operate our store.

Information We Collect

When you visit EITRAM or place an order, we may collect information such as:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number, if provided
  • Order and purchase information
  • Information you provide when contacting us
  • Basic device and website information, such as your browser, IP address, and interactions with our website

Payment information is processed through Shopify and the applicable payment provider. EITRAM does not directly store your full credit card number.

How We Use Your Information

We use customer information only as reasonably necessary to operate EITRAM and provide our services.

This may include:

  • Processing and fulfilling orders
  • Shipping and delivering purchases
  • Providing customer support
  • Communicating with you about your order
  • Processing returns, refunds, or other requests
  • Maintaining the security of our website and preventing fraud
  • Improving our website, products, and customer experience
  • Sending promotional emails when you have chosen to receive them

We do not use Google Analytics or similar analytics services unless we add them to the EITRAM website in the future.

How Your Information Is Shared

EITRAM does not sell or rent your personal information.

Information may be shared with service providers when necessary to operate the store and complete your order. For example, information may be processed by:

  • Shopify, which hosts and operates our online store
  • Payment providers used during checkout
  • Shipping or delivery providers
  • Suppliers or fulfillment partners when necessary to fulfill an order
  • Other service providers that are necessary to operate EITRAM

These providers receive only the information reasonably necessary for the service they provide.

Cookies and Similar Technologies

EITRAM uses Shopify to operate its online store. Shopify and its services may use cookies and similar technologies to provide website functionality, maintain your shopping experience, and support store security and performance.

EITRAM does not currently use Google Analytics.

Your browser may allow you to control or disable certain cookies. Doing so may affect some website functionality.

Marketing Emails

If you choose to subscribe to EITRAM’s email updates, your email address may be used to send you information about new products, launches, promotions, or other EITRAM updates.

You can unsubscribe from promotional emails at any time using the unsubscribe option included in the message.

Canadian anti-spam rules generally require consent, identification information, and an unsubscribe mechanism for commercial electronic messages. 

How We Protect Your Information

We take reasonable measures to protect the personal information in our possession from unauthorized access, use, disclosure, loss, or misuse.

Because EITRAM operates through Shopify and other necessary service providers, some information may be processed or stored by those providers in accordance with their own privacy policies and applicable requirements.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, and meeting legal or accounting requirements.

Your Privacy Rights

Depending on applicable law, you may have rights regarding the personal information EITRAM holds about you, including the ability to request access to or correction of your information.

If you have a question about your personal information or would like to make a privacy-related request, please contact EITRAM using the information below.

Contact EITRAM

For privacy questions, requests, or concerns:

Email: support@eitram.com

EITRAM is responsible for handling privacy-related inquiries and requests concerning information collected through this website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as EITRAM grows or as our practices change.

Any updates will be posted on this page with the revised date.