Refunds & Returns

We want you to feel confident bringing EITRAM into your space.

If you’re not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery.

Return Eligibility

To be eligible for a return, items must:

• Be unused and in their original condition
• Be returned in their original packaging
• Be accompanied by proof of purchase

Custom and made-to-order items may not be eligible for return.

Damaged or Defective Items

If your order arrives damaged or you believe your item is defective, please contact us at support@eitram.com within 7 days of delivery.

Please include your order number and clear photos of the item and its packaging so we can review the issue and help determine the appropriate next step.

How to Request a Return

To request a return, contact us at support@eitram.com with:

• Your order number
• The reason for the return
• Photos of the item, if applicable

We’ll review your request and provide the next steps if the return is eligible.

Refunds

Once an approved return has been received and inspected, we’ll let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund and return the funds to your account.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.