Shipping & Delivery
Understanding Our Shipping Services
At EITRAM, we aim to make your experience simple, reliable, and transparent. Below you’ll find everything you need to know about how your order is processed and delivered.
Order Processing
All orders are processed within 1–3 business days.
Once your order has been prepared and shipped, you will receive a confirmation email with your tracking information.
Orders are processed Monday through Friday (excluding holidays).
Shipping Time
Estimated delivery time is 7–12 business days, depending on your location.
Please note that processing time (1–3 days) is separate from shipping time.
While most orders arrive within the estimated window, shipping times may occasionally vary due to carrier delays or high demand.
Order Tracking
As soon as your order ships, you will receive an email containing your tracking number.
Tracking updates may take 24–48 hours to appear after the shipping confirmation.
You can use the tracking number to follow your package until it arrives at your door.
Multiple Packages
Some orders may arrive in separate packages depending on the items purchased and fulfillment location.
If your order ships in multiple packages, each package will have its own tracking number.
Incorrect Address
Please ensure that your shipping and billing address are correct when placing your order.
EITRAM cannot be responsible for packages delivered to incorrectly entered addresses. If you notice an error after placing your order, please contact us as soon as possible.
Questions
If you have any questions regarding your order or delivery, our support team is happy to help.
Email us at:
Support@Eitram.com
We aim to respond to all inquiries within 24 hours.
Our Commitment
EITRAM is committed to delivering thoughtfully designed lighting that enhances modern spaces. Every order is handled with care so that your lamp arrives safely and ready to transform your space.
Types of Shipping We Offer
We provide various shipping options to accommodate your needs. Our standard shipping is perfect for everyday deliveries, ensuring your packages arrive safely without breaking the bank. For those who need items quickly, our express shipping caters to urgent orders, delivering your products within 1-2 business days. Additionally, we offer international shipping for businesses and individuals looking to send packages worldwide. Each service is designed with efficiency in mind, so you can trust that your shipping requirements will be met reliably.
Shipping Costs and Transparency
Shipping costs can vary based on factors such as package weight, dimensions, and delivery speed. We are committed to transparency, providing a clear breakdown of shipping costs at the checkout. There are no hidden fees associated with our services, so you can make informed decisions without any surprises. Additionally, we frequently offer promotions and discounts to further enhance your shipping experience without straining your budget.
Tracking Your Shipment
Keeping you informed is paramount; hence, we offer real-time tracking for all shipments. With our tracking feature, you can easily monitor the status of your package from dispatch to delivery. This service allows you to plan accordingly, knowing precisely when to expect your items. In case of any unexpected delays or issues during transit, our customer support team is readily available to assist and ensure your satisfaction with the shipping process.